Frequently Asked Questions
Everything you need to know about shopping with Allison Izu.
How do I find the right fit for my body type?
We specialize in petite and proportion-focused designs. Please refer to our detailed Size Guide on each product page or contact our stylists for personalized recommendations based on your measurements.
What is your return policy?
We accept returns of unworn, unwashed items with original tags attached within 30 days of purchase. Please note that items marked as Final Sale cannot be returned or exchanged.
When will my order ship?
In-stock orders are typically processed and shipped within 2-3 business days. You will receive a confirmation email with tracking information as soon as your package is on its way.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping rates and delivery timelines are calculated at checkout based on your specific location.
How should I care for my Allison Izu garments?
To maintain the longevity of our premium fabrics, we generally recommend machine washing on a cold, gentle cycle and hanging to dry. Specific care instructions are located on the interior tag of every garment.
Can I exchange an item for a different size?
Absolutely. If the size you ordered isn't perfect, you can initiate an exchange through our online returns portal. We provide a prepaid shipping label for all domestic exchanges.